1. PROCEDURES AND MEDICAL CONSULTATIONS

• Procedurees are prescribed and timed by a doctor at an entrance medical examination
• Stay price includes 3 procedures per a day on an average
• In case of interest there is a possibility to buy additional procedures at the reception desk
• Procedures are provided already on the arrival day; the procedures are not timed for the day of departure
• Procedures are provided in the period of time from 7:00 a.m. to 3:00 p.m.
• Sunday is calculated into the total amount of procedures, however, the procedures are not given on Sunday – they will be timed for other days
• All spa stays end with breakfast on the departure day (no procedures, pools or other services are provided)

2. CATERING

• Stay includes a full board
• Breakfast is provided by the form of buffet breakfast
• Lunches and dinners – choice from 5 meals + unlimited salad offer
• Half board is possible only in case of hotel accommodation
• Stays always start with lunch on the first day and end with breakfast on the last day of stay

3. ACCOMMODATION

• Check in: 11:00 a.m.
• Check out 10:00 a.m.

4. STAY PAYMENT

• The first and the last day of each stay are charged as one day

5. TERMS OF PAYMENT

• Full payment for ordered services must be paid 14 days before the client's arrival to the bank account of Kúpele Bojnice (Bojnice Spa)
• Bank account: VUB 9901382/0200
• Variable symbol: the date of arrival
• Supplementary bank data: name of participant
• IBAN :SK 45 0200 0000 0000 0990 1382
• SWIFT BIC: SUBASK BX
• FAX: +421 (0)46 543 00 26

6. CANCELLATION POLICY

• A client can cancel the reservation free of charge only if he/she notifies Kúpele Bojnice in advance (33 days and more before his/her stay should start)
• In case of late cancellation of reservation Kúpele Bojnice have right to require the payment of cancellation fee as follows:
• 15% from ordered services if cancellation is made 32 days before arrival
• 20% from ordered services if cancellation is made 31-22 days before arrival
• 30% from ordered services if cancellation is made 21-14 days before arrival
• 50% from ordered services if cancellation is made 13-0 days before arrival
• No financial compensation is provided for ordered, but not spent services by client and changes of ordered services during the client's stay (accommodation, catering, treatment)
• in case of earlier departure, the 30% handling fee is charged from unspent ordered services